Originally Posted by Favorite Fabrics

This is an order placed by credit card. The IP address indicates that the order was place in El Salvador. The billing address on the credit card is a PO box in New York City. After calling Merchant Services (our credit card processor), we find that this is an HSBC premier card (issued on a US bank) and the name on the card agrees with the name under which the order was placed. However, ALL HSBC premier card holders are issued the same address. Meaning, to us, it's basically an anonymous address.

The freight consolidator is based in Miami and services Central America. We can ship to the freight consolidator, and even get delivery confirmation and a signature from the consolidator.

However... if the customer then turns around and says that they did not receive the package, then what? The credit card company is going to side with the customer, not the merchant, because we did not ship to the customer's billing address. The official billing address is the only place that is "safe" to ship to, from a merchant's standpoint, as far as protecting the merchant from chargebacks.