I have an HQ Fusion I ordered in May of '09. I have had no problems at all in over a year. I did a lot of research and I looked for a dealer that I absolutely fell in love with. He drove over 100 miles to bring it and set it up, without charging me extra. I think the dealer is very important in purchasing a longarm. I did have a yearly checkup on it because my dealer did it for free. We made an appointment and he checked it out while I went shopping and I was on the road in 3 hours to come home. I also love their customer support. You can call Salt Lake and they will work with you if you have any problems. I had a question about bobbins and they were friendly and more than helpful.