They are the best company with the best customer service. I bought their new turn table for $81. When I got home the screw in the bottom was broken. Plus while I was at their both watching the demos I remembered that I have most of their tools, just forgot how to use them. The rep told me to call the customer service and tell them she said to send me the new DVD free. When I called CS to tell them about the broken turn table I told them about the DVD. Replace the turn table and sent me the DVD free with no questions asked. They are the greatest. They have been banned from the some of the Expos bc of their popularity. So many people hand around at their both that the boths around them have complained. I will always support them.