Originally Posted by Gwyn
I have resolved the situation. I found a local repairman who is willing to come out and fix the machine. It cost a little less than$100, but it is well worth the money. Of course cost was part of the endevor, but an extra bit doesn't really make a difference. I just hope he will do a good job.
i hope you'll still write a detailed letter to the highest level of management you can find for allbrands. they may need to either rethink their return policies or retrain the customer service support staff. it all sounds so odd. :?
you have nothing to lose. who knows? they may agree to pay all or part of the repair expenses as a gesture of apology and good will.