Our Joann's is good about coupons but it might be that because there's a Hancocks and a Hobby Lobby close by.
One of the wonderful things about the web is that we no longer have to suffer in silence. Go to the corporate website and complain. I do. I also like after my recent visit to the Urbana, Il., Meijers go to the corporate site to compliment if I've had good service, clean store, etc.