Kitty, I don't have one of these machines, but would love one. The things that I have found out about these machines in the past 3 years of research is 1) people who get them rarely sell them. 2) the company has a great reputations 3) Customer service is great and they get back to you and help you with all questions. 4) you can do most if not all of the service on this machine yourself 5) works on multiple frames 6) are stretched singer machines and here is their site:
http://thequiltingsolution.com/homesteader.html
and they are on the yahoo site that is in the previous post. Jennifer monitors and takes care of that site.
Good luck!