thanks everyone for the reply's, i never thought about taking the bottom off maybe that's where the problem is, i still have the manual and the DVD that came with it, so as my hubby gets done with the car i will tell him about all the subjection, Yall cross your fingers, we will try and see if this don't work i will call the service people but if it has to be surviced i will have to wait,
HUGS Dora