Not to bash on Joann's or anything but when I was there earlier this week the lady in front of me wanted to return an opened paint set that she bought (I believe that is what it was). She did not have her receipt. She wasn't asking for her money back just to exchange it for a different one. And they told her NO. No returns or exchanges without a receipt! They told her that she could return it and in 8 weeks roughly she would get a refund check in the mail! I couldn't believe it. Better keep those receipts Joann's shoppers :)