maybe that second email should have been...we will hold this order until we hear from you due to all of the expenses involved with overseas shipments; maybe that would have attracted her attention enough to respond in the first place. i would not have shipped it without verifying. the extra import charges were probably more than the $16 savings, but she should have responded. you can set up email accounts to see if the recipient actually read the email or not, she could have been out of town or something and never saw them. i would have waited until i heard from her. i have received emails from on-line shops in the past telling me about a shortage or something, and they tell me we will hold your order until we hear from you; your order will be cancelled if no reply within 72 hours. if she had not seen the emails, when her order did not arrive i bet she would have been getting in touch with you. dealing with international shipping is always an 'issue'. between just the cost but then they add customs charges and if you do not put the right (thing) in the customs slip about what it is it can really cost. when i was shipping stuff i always put (gift) on the customs slip...that did not cost people so much when they went to pick up their package. we learned this doing a round robin program.
anyway. sorry she is mad, lesson learned on all sides. :(