Originally Posted by bob1414
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Here's what I would have done -
I would have emailed the option of a) shipping it for $xxx in one package, or b) shipping it for $xxx in 2 packages to save shipping costs.
Rather than leave en email open-ended, I would have said, "If I don't have a reply from you in ___days, I will ship in one package at $xxx dollars.
To me, this gives the purchaser the option BUT you have set a limit on how long you would wait for a reply...
When we e-mailed her (twice) we did tell her the two shipping options and the costs, and in the second e-mail we told her that if we didn't hear from her by a specific date we would send her the fabric in two packages.
To send it all in one package would have cost more than what she originally agreed to, and to charge her an extra $15 without her permission would have been even more wrong IMHO. Doing that could get us in trouble with our credit card processor as well.
(sigh)
Next time we'll just cancel in the case of an uncommunicative buyer.
And then we'll get an angry e-mail for not shipping!
No way to win...