Originally Posted by Favorite Fabrics
Originally Posted by dsb38327
... Can it have a check box that prevents the buyer going forward without checking the box to say they read it.??
Even a checkbox wouldn't prove that the customer actually READ the information, merely that they had checked the box.
I'm thinking of all the Microsoft stuff I ever downloaded where I just checked the "agree to terms of service" box without reading more than the first paragraph or two.
Meaning that even the checkbox is not going to head off all possible complaints. There's just no way to FORCE someone to read what you want them to. Unfortunately.
Yes, I agree. I am the world's worst at 'end user license agreements'. I don't read them, I click the box so I can go forward. :thumbup: I know by checking the box I am agreeing to their rules. :thumbup:
I also am not concerned with my email inbox. If I order something I would never think of checking my email to see if it has been shipped. I just expect it to arrive.
I am hoping the buyer is a Quiltingboard member so they know we all compliment your caring and concern for your customer and that we care for the buyer also as the customer.
You did a good job because you did what you thought you should do for the customer. Many things come with time. International shipping can be a nightmare. It will go perfect 99 times and the 100th time will make you want to drink your favorite beverage. You are enhancing your customer's experience. You didn't lay down and quit. That is to be admired and respected.
All you can do is all you can do. The best you can do is the best you can do.
I have often admired your fabrics. Don't let this wear you out.
I was happy that in all the responses you didn't get flogged even one time. You opened yourself up for help and you have gotten help, not harshness.
What would I do to turn this unhappy person into a satisfied customer? Ask her "What can we do to change this experience into a satisfying transaction for you?" The answer may be surprising and rewarding. Most times, people want to know they have been heard and that the listener is empathetic. They almost always appreciate knowing what actions you have taken to correct the situation for your customer base to prevent it happening again.
Tomorrow is a brand new day!