Here's a question that's been perplexing me for years. Any and all of you are welcome to pop in with your thoughts... but those of you who answer/send e-mails as part of your job, I'm particularly interested in knowing how you handle...
... bounced-back e-mails.
It's not easy to tell who they are for or what they were about. And they usually come packaged as an attachment and, well, viruses can come packaged the same way. And if I were going to try to create a virused attachment and get people to click on it, I'd just package it as a bounced-back e-mail. Hmmm...
If I can see an obvious typo in the outgoing e-mail address, I'll correct it and send it again. But other than that...
How do YOU handle bounce-backs? Do you spend much time trying to figure them out? Or do you just shrug and say "oh well"?