Originally Posted by bearisgray
After reading all this - and having commented before - I would have been very upset at the fabric having been cut without my authorization - especially if I had been told that it was all in one piece - I think I would have rather had the order cancelled - WITH AN EXPLANATION - than to get it in two pieces.
Since the Business sent an email to this person and she didn't respond I would have cancelled the order. Maybe she does this to other Businesses and expects them to refund some of her money, as a credit on her credit card. I'm not sure I would sell internationally, may be too hard to get paid, sometimes.
I think as a Business owner you did as good as you could.
You can't please all the people all the time. Period.