Originally Posted by MrsM

I think you did everything you could on yourside. (Was she given options when she placed her order? Usually websites have you pick how you want it shipped.) Regardless you did try to contact her twice about it. Stop beating yourself up.
I would send her a coupon for a certain % off her next purchase and leave it at that. If she orders again, do not ship it until you know how she wants it sent.
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