Originally Posted by scrappycats
You should not have your shipping costs figured that way. It should be calculated for one package. Then, you might put some instructions on the order page about how shipping can be reduced if the customer will accept the yardage cut in pieces. But, most people who order large amounts of yardage usually have long projects that are ruined if they have to be pieced.
If you have it posted prominently about shipping in 6 yard pieces though, then she should not have reason to complain. Do you have it posted?
We have it posted on our website that each envelope will hold up to 8 yards of fabric, and that shipping costs are based upon how many envelopes will be needed to ship the order.
Now, thanks to suggestions posted here, we also post that if any item is more than will fit in one envelope, the customer will be e-mailed to see if he/she wants it shipped in one piece (at an additional cost). And that if we don't receive a reply within a week, we will cancel that item from the order and ship the rest.