while I applaud you for doing your best to contact the customer about the fabric & shipping, I would have just set it aside until I heard from her. I work for a wholesale company and we require any changes to original orders be in writing, either by mail, fax or email. If I was in her position, I would have been upset also. Like one other said, she might have been sick, or been called out on a family emergency or been sent out of town on business. Since there was no mention of cutting the 6 yards in half, I would never had done it and shipped it without her consent. If she had gotten upset about how long it was taking to receive her fabric at least then you would have had it to show her you kept trying to contact her.