start the conversation with...HEY, I'M SO GLAD YOU CALLED, I HAVE A GREAT DEAL FOR YOU TODAY, LET ME TELL YOU ABOUT IT..." don't let them get a word in ...talk fast, loud and be pushy...how about selling the leaves on the ground?...they will hang up on you and just may not want to call you again. i'd do it every time they call till they figure it out. bet it doesn't take long.