Nashville Girl, so sorry to hear of your Viking woes. Did you have any similar problems with your Designer 1? I have a Designer I and my free motion success varies with the type of needle and/or thread or my particular rhythm that day. But I have heard from Viking repair people that the Viking SE has been plagued with free motion problems. Maybe this is a "recall item" issue if they have enough complaints. I would certainly persist in bringing my machine back to the dealer you bought it from until they fix it to your satisfaction. Good luck.