That is wonderful what a nice person!
I recently asked at our local JoAnn's why they are cutting the "Exact" Cut requested and the explaination was (This is after they cut off 1 1/2" to make the piece straight!! The JoAnn's is being Audited and they can not give and extra 1/2 or 1 inch cut. But it's okay to cut off an inaccurate cut and throw it away instead of giving a little to their customers.