Actual call center conversations!
Customer: "I've been calling 700-1000 for two days and can't get through; can you help?"
Operator: "Where did you get that number, sir?"
Customer: "It's on the door of your business."
Operator: "Sir, those are the hours that we are open."
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Samsung Electronics
Caller: "Can you give me the telephone number for Jack?"
Operator: "I'm sorry, sir, I don't understand who you are talking about."
Caller: "On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?"
Operator: "I think it means the telephone plug on the wall."
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RAC Motoring Services
Caller: "Does your European Breakdown Policy cover me when I am traveling in Australia?"
Operator: "Does the product name give you a clue?"
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Caller (enquiring about legal requirements while traveling in Europe)
"If I register my car in France, and then take it to England, do I have to change the steering wheel
to the other side of the car?"
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Directory Enquiries
Caller: "I'd like the number of the Argo Fish Bar, please"
Operator: "I'm sorry, there's no listing. Are you sure that the spelling is correct?"
Caller: "Well, it used to be called the Bargo Fish Bar but the 'B' fell off the sign."
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Then there was the caller who asked for a knitwear company in Woven.
Operator: "Woven? Are you sure?"
Caller: "Yes. That's what it says on the label -- Woven in Scotland."
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On another occasion, a man making heavy breathing sounds from a phone box told a worried operator:
"I haven't got a pen, so I'm steaming up the window to write the number on."
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Tech Support: "I need you to right-click on the Open Desktop."
Customer: "OK."
Tech Support: "Did you get a pop-up menu?"
Customer: "No."
Tech Support: "OK. Right-Click again. Do you see a pop-up menu?"
Customer: "No."
Tech Support: "OK, sir. Can you tell me what you have done up until this point?"
Customer: "Sure. You told me to write 'click' and I wrote 'click'."
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Tech Support: "OK. At the bottom left hand side of your screen, can you see the 'OK' button displayed?"
Customer: "Wow! How can you see my screen from there?"
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Caller: "I deleted a file from my PC last week and I just realized that I need it.
So, if I turn my system clock back two weeks will I get my file back again?"