It isn't just the Fabricland in your town. I think they are all like that. My closest FL is 35 km away, the clerks are extremely rude and they never have the sales stuff that they advertise. They also seem to have less and less fabric and more of the store is being taken over by drapery fabrics, home decor etc. Several FL are also going out of business, one in Guelph gone and the one is Milton closing soon. Fabric stores are in very short supply in my part of Ontario and I'm a long way from the border so the U.S. is not an option for shopping.