i think most times at least the owners manual is available for free, but a repair manual is a different product all together. the owners manual is going to show you operating procedures and trouble shooting...a repair manual is going to show how to do repairs and will cost you, because the people who work in shops/do repairs have to pay for them. they do not come with the machines because they do not want you to fix your own, they want you to take it in...just like car repairs...if you buy a car it comes with an owners manual, if you want to fix your car you have to go buy a repair manual...or take it to someone who already spent money on the repair manual. if you buy a used machine that did not come with an owners manual i think you should expect to buy a manual for it if you want one...but if you buy a new machine that is missing one i would be calling the dealer and getting one for free.