Originally Posted by cindle
I think you handled the situation in a professional way. The lady didn't get back to you as to how she wanted you to send her order so therefore it's her fault not yours. You did everything a business person could do. If she wanted it done different maybe she should have replied to the email you sent with the shipping information.
I am one of your international customers and I agree with Cindle, you handled this in a professional manner. You can not be expected to know how ALL the different customs operated in every country. What she should have done was to contact you and let you know how to handle this order. She seemed to have no problem in letting you know that she was dissatisfied with you.
I would not let it bother me you did all you could do to get an answer from her, you choose the least expensive way to ship the item and if she is unhappy then she needs to admit that she dropped the ball, not you.
Like Abraham Lincoln once said, "You can please some of the people some of the time but you can't please all of the people all of the time."
Smile, I have always been happy with the way you have handled all of my orders, your customer service has been excellent and the products you sell are top quality.