Last year or so one of our top rated, read Expensive, stores closed their doors. It did have some lovely stuff, but finding a sales clerk (or whatever it is they want to be called) was almost impossible.
And, since I dress mostly for comfort in jeans and Tshirts, with lace up cowboy ropers (comfortable for a badly broken ankle) the one clerk I saw for a long time would rush by me to wait on any lady dressed to the teeth. I usually said to heck with it and left, as did a lot of others. And one of the fancy dressed women? I saw and heard her and husband in a McDonald's , arguing about what bill to pay next and what to let pass that month.
There's one in another town I love, one clerk who is an older lady and helpful, asks what I want and takes me to it and then goes away till I wonder around more. I LIKE that store and have told the clerk how much the shopping experience means to me.