Normally, I say to write or call the owner because the owners don't deserve to lose business because of a lousy employee. But in this case, the owner deserves what she gets -- or doesn't get (your dollars). She'll be out of business soon. Talking about customers is a BIG no-no!!!!
A lesson I learned many years ago (in the 60s) and is a true story. The local car dealership was selling cadillacs -- in those days they were the spendiest cars you could get just about. A man walked into the dealership wearing black rubber boots, overalls, flannel shirt and a floppy hat. He was a little on the dirty side. The owner of the dealership looked down from his window and saw the man leaving....while the 2 salesman were just standing there. He ran down, but couldn't catch the man. He asked the salesmen why they didn't help him. They said "he didn't have enough money for these cars". The owner informed them that THAT man owned the largest plywood mill in the state. Yip -- he went down the street and bought TWO of their most expensive cars with CASH....and told that dealership what happened. The 2nd dealership's owner called 1st guy and laughed his head off....... NEVER EVER judge a book by its cover!!!! :mrgreen: