I had that happen to me last year so I emailed the company stating there are 2 Joann's I shop at (each store about 1 hour away... one is south of me and the other is west of me). Which Joann's I shop at depends upon weather conditions (winter) as well as what errands the person driving me (I do not drive) has to run. I never heard back from them, but when I got my next Joann's mailer there wasn't a specific store location listed for the coupon... and there hasn't been since.