Sorry about your experience. I had one almost exactly like yours last year, during a shop hop no less. The owner wouldn't even come out to resolve what was going on. I never went back nor waste any more time with them.
What goes around eventually comes around I guess. I don't have a clue how many other customers were treated so indifferently but not even a year later the shop closed. They were opened for almost 10 years at least. From what I heard customers were coming in to see the fabrics then order online, cheaper, which frankly can happen to any store. Seems any shopper would be quite loyal to shops where you are treated fairly, even if there is cause for complaint.
Not trying to be mean about it. Guess the other LQS can benefit with one less specialty competitor.