I love going to one of our LQS. You always get greeted with a smile and are asked several times if you need any help or have any questions. The owner is always friendly and very helpful. The other LQS is exactly the opposite! You walk in and rarely see anybody and are never asked if you need help. The "good" shop has been doing very good business for over 30 years and the other shop seems to be doing everything it can to get customers. It won't be very difficult to figure out which shop will still be around next year.