Sounds like one here. I go there all the time (it's the only quilt shop in town) and they NEVER acknowledge that I've even entered the store, they never say thank you when I leave or acknowledge that I'm walking out the door. I'm really starting to think they can't see me! So I've decided to look at fabrics there and order them online. Can't believe that anyone in this economy would be so bad at customer service. I would love to open my own shop, but am a newbie myself! I would definitely be an expert in customer service though.