Unfortunately I think this LQS experience isn't all that unusual, for some reason. Here in Austin a small specialty fabric shop opened a couple of years ago, and when I went in to check it out the owner appeared from the back (shop is in a non-optimal location near a busy intersection). I was the only customer in the shop (and dressed nicely, I might add). She acted as though (1) customers actually weren't welcome in her shop and (2) as if she wondered if I was there to rob her. Because she had the item I needed, and because I try to support women-owned businesses, I bought the item I needed and even came back twice after that. She never introduced herself to me and never got any friendlier, either. All three times I was the only customer there. Recently on her email newsletter she was imploring people to shop there so she could stay in business. Big surprise that she is having difficulties!
Dana