I bought my TL at the Paducah quilt show and have been quite happy with it. I have had only a few problems and those were handled with a phone call to Greg, the tech at Tin Lizzie. There is a yahoo group for Tin Lizzie (tinlizzielongarm) that is independent of the company. You do have to join, but it is an active group and has a lot of information including direct telephone numbers to some of the people at TinLizzie. With that many problems you should be getting a solution, not more talk.