Debbie, I sent you a PM. Please let me know if there is anything else I can try.
Butterflywing, they have been very willing to help, just none of their suggestions are fixing the problem. I have requested a return voucher for the machine this afternoon. I should hear back from them tomorrow. I have all the e-mails and have kept a log of the contacts. Learned the importance of that the hard way.
Thanks for the suggestions everyone. I'll let you know what happens.