Originally Posted by SaraSewing
The first thing is to take a break, get a Diet coke. THEN: Clean and oil it really good. Sew a few simple squares together for a test run (also in case there is oil). Then, if it is still not behaving, run (don't walk) to a repair shop for a tune up.
I firmly believe that frequent cleaning and oiling makes a huge difference. My machine is 34 years old, and has been to the fix-it show maybe 2 or 3 times total.
While I agree that routine home maintenance is a great cure-all, her machine is one of the fancy computerized models and her description makes it sound like an message-to-the-inner-workings problem. I'm betting it'll be something simple, like a pin stuck where it shouldn't be, or incorrect threading, or a bent needle......but other than that she would be better served to have an authorized Brother or sewing machine repair person look at it. Is the shop where you bought it nearby?
Jan in VA