Originally Posted by Shelley
Originally Posted by lynmccoy
That's the same thing I do. When I finish the quilt, I call the customer. I tell them that the quilt is done and how long it will be available for pick-up. If they have not come to get it by the 4rd week, then I call to see if they still want the quilt. But if they say no,I am ready to give them their deposit back.
If they don't want the quilt, why would you give the deposit back? A deposit is yours. It goes toward the item if the customer takes it, and is yours if they don't. That's why you take a deposit.
You need to be specific that it is a "non-refundable" deposit. Also the prior posting re: contracts, receipts, etc. are right on. Treat your LA quilting like a business and others will also.