We bought a Husqvarna Viking Megaquilter on a Grace frame in July 2008. We have had nothing but trouble with it. The dealer from whom we bought it hides when she sees us enter the store. She did not put the cover plate over the feed dogs the last time we had the machine in her shop for service and she has not replaced it in over two years. The bobbin case was out of round when we bought the machine. The dealer did not see it until we pointed it out to her. Then she wanted to charge us $15 to replace it. I tried to email customer service at Husqvarna Viking concerning our problems. They did not answer my emails. Last week I attended the Houston International Quilt Show and tried to talk to someone there about how to get help. The corporate people politely avoided or went all around our questions without answering any. I want to warn others that we don't recommend these products.