I've been to the store a few times and had absolutely wonderful service. Since I live in the mid-west, they let me order out of the store then they ship it to me. They help me put fabrics together, give me encouragement on my projects and probably more importantly, when I order online, the service is superior to others. Once I had they help me find a pattern they no longer had in the catalog or on line. They found it and had it within days. I have no complaints with Keepsake..........