I'd be freaked out too. It should be covered completely. I bought a Bernina 440 QE 6 months ago or so and after a week the feed dogs got stuck in the down position. Locl dealer talked me through the fix but it was a no-go. Being that is was Friday afternon they didn't want me to be without a machine over the weekend so brought out a new one on his way home from work. Just love this dealer... :-D