Hello this morning! I've calmed down a bit and realize this isn't the end of the world by any means. I haven't heard from Fiskars yet and dp hope they respond. This lady has never done any sewing and I offered to help her with a baby quilt for a great grandson. She is very eager and I think will learn very quickly. She had not seen a cutter and mat used and I think the temptation was too great after I had gone home. The slashes do look better and seem to have closed a bit. I did try the netting and the sponge with scrubber to no avail. The fine sandpaper helped a bit and I use it again in the morning. I remain happy with all the response . This is a wonderful forum for us. :) :) :) :)