OK, some details here. I placed my order on October 15th of about 20 yards. Their website states that they are about 7-10 days behind on getting orders out. I contacted them on November 3rd or so to check the stauts, and got a prompt response from Chris saying that they are swamped and if I'd like to cancel, just let him know ( I didn't, I just wanted to make sure they are still there before I spend more money on fabric). About four days later I received a shipping confirmation and two days later the package with almost everything I ordered. The only things they didn't have/send was some Holiday fabric I ordered.
And BTW, your account should not be charged until they process your order and send you confirmation.
I hope this helps.
I am not sure why you wouldn't be getting responses from them.