Originally Posted by Rebecca VLQ
If it were me, I'd contact the shop. One, so that they would know and could take steps with the manufacturer and two, because they really didn't do right by you in the customer service department. Since you have the manufacturer backing you up, it's not like you were being difficult. You KNEW something was wrong. I'm sorry that they couldn't see it that way, but in their defense, the whole bolt was like that so it may be they couldn't think any further than that.
Also in the shops defense, batiks can indeed be wierd like that. I have had many that have an "out there" color show up. sometimes it enhances it and sometimes I think, "what were the manufacturers thinking". The shop probably in all honesty thought that was the way it was supposed to be. As far as customer service, they did give manufactureres info so she contact them. As we all know batiks never have that info in the selvage. Kudos to the manufacturer doing right.
I would think I would want to let the shop know because they may have recourse with the manufacturer. It is defective fabric and they probably paid full price. If I was a shop owner, I think I would want to know about a refund I may be entitled to and didn't know.