Let's face it. The hand quilter takes longer to complete a project. The more projects you have the more material you buy. This means you are not purchasing material as frequently as a machine quilter. The quilt store owner wants you to purchase more material and possibly in selling sewing machines, which means more money for her. I've found that most shop owners are quilters/sewers themselves and are more than helpful and willing to spend time with their customers and appreciate your patronage. This one sounds like the rotten apple in a barrel or maybe she just had a bad hair day. :roll: :roll: