Help please. I have a brand new HQ18 long arm machine. It refuses to pick up the bobbin thread. I have tried turning the needle so the eye points exactly forward. I have tried three different needles. I've gone thru Handiquilters website and it just tells you to call their techs. Ugh. I am using a tightly wound bobbin, I have checked the threading of the top thread over and over and over. I am thinking it might be a timing issue, but hopefully there is a SIMPLE answer that does not involve a tech. Help help please