Originally Posted by Favorite Fabrics
Have you ever ordered something to be shipped to you, and the package went missing?
If so... was it to have been delivered by USPS, FedEx, or UPS?
We had another "learning experience" today :-( regarding package delivery. It was a valuable package, delivered to the proper address and signed for by...? An impostor? A total stranger? Customer says she never received it. The carrier says that as long as they found someone at that address who is over 18 to sign for it (they don't care who signs) they consider it properly delivered, and won't be responsible for it.
I would very much like to know if any of you have had packages "go missing".
I had this happen to me a few years ago, the shop had confirmation of delivery from the driver records but no signature as package was marked 'left at door.' The shop told me it was my loss. I wasn't happy with the lack of support, so I called the credit card company which required the store to refund or resend, because the credit card company doesn't consider it properly delivered without my signature. I felt bad for the shop taking the loss, but I couldn't afford to. I don't know what happened to the box, but it wasn't left at my house.
This reminded me of another issue that I posted about last year: Sorry this is so long but I wanted to share why I stalk the mail/delivery guys and pm y'all to confirm something is in the mail to me. I have been having trouble with a neighbor, actually I found out several neighbors are having trouble with this particular neighbor. We don't have a regular mailman and apparently our UPS guy isn't so good with street names or numbers. This neighbor received one of the machines I had delivered (It was accidently addressed to 21 instead of 12). So she opens this box with my name and and phone number on the label and leave my $2,500 machine on her porch in the rain for five, yes, five days. She then calls me and wants to know why I am mailing equipment to her house. I tell her I have no idea how she got my machine but I was on my way right over, thinking it had just been delivered that day. I just thought I would cry as I approached her porch and saw what was left of the shipping box. I said, "What the hell, how long has this been here?" She says, "Don't take a tone with me, you shipped it to my house so I have the right to open it." So this ugly exchange goes on for a few more minutes, I take the box home and call the company to let them know about the mistake and arrange for pick-up and delivery of a new machine. Company is very understanding in my not wanting a $2,500 machine that has spent five days in the rain. I am talking with another neighbor who says this female has been a problem for several neighbors on a variety of issues. So, I call the USPS (forgetting this instance was UPS) and just an fyi, it actually is illegal to open mail delivered to your address if you see that your name is not on the label. I let them know that I have had other packages disappear in the last year or two and what I found out about this instance. My Orack vacuum was delived to 12 but on the next street over, she delivered it to me that night, I was so appreciative. Anyway, I just wanted you to know it isn't OCD, just want to know when to expect mail. Thanks for your patience, Maribeth