Originally Posted by ghostrider
I order from Hancocks of Paducah quite often and the only time anything has ever taken more than a few days to get shipped to me is when it is backordered or out of stock when I order it. When that happens, they keep me well advised of when it is expected to be in and when it ships. I have never had any problems with them at all and they are at the top of my list of online places to shop. They do ship FedEx ground so that takes up to 10 days to get anywhere but they tell you up front that it will take that long.
In my experience with shopping online, you get far faster and nicer customer service if you take the time to call and talk to a living person than if you simply send an email off into space. And generally, you get back the same attitude you give. :D
I frankly don't find it to be my responsibility to have to take time during my workday to call a retailer to correct an order. If they accept orders online, they should expect follow-up using the same channel. The responsibility to handle the order professionally and respond in a courteous manner is on the business once they have taken my money.