Originally Posted by Favorite Fabrics
Well, gee. The signature was (as many signatures are) basically illegible. The carrier doesn't care and won't assume responsibility, because they got a signature for the package, by someone over 18, and it was at the right address.
So... having insured it does no good. The carrier (FedEx) says it's been delivered, so we cannot put in an insurance claim.
Apparently the only thing we could have done to prevent this would have been to either send it through the Post Office, using Restricted Delivery, which would require photo id from the customer, in order to release the package. Or, send it FedEx but have the package held at the local FedEx center, and the customer would have to go there to pick it up, in which case photo id would be required.
You need "adult signature required" with FedEx or they will leave it with any adult. It costs about $4(careful if you ship in batches, Fedex is odd in that they will charge a fee for every package in the batch, check the details). The signer will have to show legal id upon delivery.
At this point you need to get the police involved. File a theft report and tell your buyer what you are doing (I'm sure you can figure out why). Whether they cooperate or not, will tell you a lot.
Also go back to FedEx and make another claim. It is automatic for claims to be rejected the first time. If you have a rep, get on the phone with the rep.
Also there is the thought of the driver may have signed the slip. They often do.