Good to know that the CT customer service is up to par!! I had a really disappointing experience in a similar situation with Hancocks of Paducah about two years ago. My mom ordered me two of the fat quarter packs of the Metro Blue collection by Marcus Brothers, it came uop as out of stock with an estimated ship date. When I finally got my package 2 of the 15 fabrics in the pack were from a totally different Marcus Brothers line and did not go at all with the collection I ordered. I contacted Hancocks and they put in an order for the missing fabrics at no charge - laughable - it will be two years in March and the order still shows as pending on their website. They will never again be my first choice for mail order!!