I think a good dealer will at the very least spend time with you to get acquainted with your machine free of charge. Mine offers unlimited classes. The machine is a bit different than any that I've ever used, where it's all automated. I do refer to the book when I need to and I've brought it twice to the dealer so she could show me some tricks and help me get the FMQ set up correctly. I'd talk to the dealer again. Could she have misunderstood?