I have completely crossed JoAnn's off my list because of their service. If I have a coupon I give it to a local group who does quilting for charity. During the holiday season they have hired some men to do the check out and they are so efficient there is hardly ever a line. Yesterday a woman was coming to the register and it took her five minutes to take off her sweater, talk to fellow employees and get the register started and the lines were long. I'm not saying men do a better job BUT if the men can push people through why not the women? I have never gone in JoAnn's since and probably never will.