I'm new at Longarming -- so I've learned from the posts. Just want to say that I laid out my last customer's quilt and I ALWAYS run my hand over it before I start sewing. Halfway thru, I felt a large fold -- lump. I loosened the top and ran my hand up to get the fold out. It's not hard....and in my opinion, had your quilter done that she could have fixed the problem!
Another rule I have --- we DISCUSS the end result in private...not in your office. Don't take deliveries to your place of work. Just tell her the boss won't allow it. LOL
I'd be disappointed, too......Obviously, you won't be using her again!