I am sorry that you had to recieve that quilt back with a pleat in the batting. I have done it myself and before I take any quilt off the longarm I roll it row by row to run my hands one the top and the bottom. To make sure that that didnt not happen. I also do that to make sure god forbid there was a pin or something else left in there after the delicate surgery that has taken place. I wold also let her konw that there is a pleat and prove it to her so she cant back peddle. If I do bad I expect someone to make such a statement about my work. It makes me a better longarm konwing that. I hope you can get this resolved with the longarmer.